Shipping & returns

SHIPPING

We arrange, on your behalf and responsibility, shipment to make the delivery.  The weather conditions are critical to wine (extreme high and low temperatures). We are unable to replace bottles that are damaged by the weather. Montaluce Management,LLC and its affiliates assume no liability for wine damaged due to poor weather during transport; this can include freezing or leaking (safe temps above 45 degrees & below 85 degrees). Be sure of the weather and shipping conditions before placing an order to be shipped. 

• We currently ship to Georgia and Florida

• Ultimate liability for package is between you and the carrier. (UPS, Fedex, USPS, etc)

• You are responsible for any return shipping charges

• If you are aware of an extreme hot or cold spell in your area, please notify us ([email protected]) if you wish to delay shipment until the weather is more favorable. If your area is experiencing extreme weather conditions, Montaluce Market can briefly hold your order for future shipment.

RETURNS

10 DAY RETURN POLICY – UNUSED PRODUCTS ONLY AND CANCELLATIONS

Returns and cancellations are only accepted within 10 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your wine, please contact us at [email protected]. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

DAMAGED IN SHIPMENT

If you receive your wine and it has been damaged during shipment, please email us at [email protected] within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

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