Shipping & Returns

SHIPPING

We arrange, on your behalf and responsibility, shipment to make the delivery. The weather conditions are critical to wine (extreme high and low temperatures). We are unable to replace bottles that are damaged by the weather. Montaluce Management, LLC and its affiliates assume no liability for wine damaged due to poor weather during transport; this can include freezing or leaking (safe temps above 45 degrees & below 85 degrees). Be sure of the weather and shipping conditions before placing an order to be shipped.

WE CURRENTLY ONLY SHIP WINE TO GEORGIA & FLORIDA
Any wine purchases from states other than Georgia & Florida will be automatically cancelled unless set for pick-up in store
Purchasers/receivers are expected to know and abide by any local and state laws regarding the shipment of alcohol
Ultimate liability for package is between you and the courier (currently UPS)
You must select WINE SHIPPING at checkout if your order contains wine. The upcharge is to cover the additional fee for a signed delivery
You must be at least 21 years of age to purchase alcohol, and someone at least 21 years of age must sign for the package upon delivery
The courier will make up to three attempts to deliver your order. After the third attempt the package will be returned to the sender.
You must contact [email protected] to schedule either a pick-up in-store for a returned package or pay for re-shipping
If you are aware of an extreme hot or cold spell in your area, please notify us ([email protected]) if you wish to delay shipment until the weather is more favorable. If your area is experiencing extreme weather conditions, Montaluce Market can briefly hold your order for future shipment.
We use corrugated shipping boxes. We may add a "Fragile Glass" sticker. We use recycled pulp wine bottle molds that meet UPS, FedEx^® and ISTA testing requirements.
Our courier usually does next business day pick-up. We cannot ship on weekends or holidays. Please allow 1-7 business days for us to prepare and ship your order. If you need your package in a certain amount of time, please contact us ([email protected]) before placing your order. We may be unable to rush your order.
In order to ensure proper handling of packages and personal information when shipping, a member of our management team will personally handle all shipments and the creation of shipping labels. Each new member of our management team is background checked before being added to ensure that customer's purchases and personal information is in safe hands.

We can ship non-wine orders nationwide. Please select NON-WINE SHIPPING at checkout.

Some salt scrubs are shipped with the oil and salt separate in order to prevent leakage of the oil. For those that ship with the oil combined with the salt, some leakage may occur despite our efforts. Should enough oil leak out that you wish to make a return, please contact us ([email protected]).
We do not currently offer insulated shipping at this time
Ultimate liability for package is between you and the courier (currently UPS)
Should any damage occur to your product during shipping, please contact us ([email protected]) about making a return or exchange

RETURNS

14 DAY RETURN POLICY – UNUSED PRODUCTS ONLY AND CANCELLATIONS

ALL WINE SALES ARE FINAL

Returns and cancellations are only accepted within 14 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your wine, please contact us at [email protected]. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

DAMAGED IN SHIPMENT

If you receive your wine and it has been damaged during shipment, please email us at [email protected] within 3 days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We also offer the option of getting a refund in the form of a Montaluce gift card.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].