Shipping policy

SHIPPING

All orders ship at a flat rate of $35.00, regardless of order size or product type.

We arrange, on your behalf and responsibility, shipment to make the delivery.  The weather conditions are critical to wine (extreme high and low temperatures). We are unable to replace bottles that are damaged by the weather. Montaluce Management, LLC and its affiliates assume no liability for wine damaged due to poor weather during transport; this can include freezing or leaking (safe temps above 45 degrees & below 85 degrees). Be sure of the weather and shipping conditions before placing an order to be shipped. 

  • WE CURRENTLY ONLY SHIP WINE TO GEORGIA & FLORIDA
  • Any wine purchases from states other than Georgia & Florida will be automatically cancelled unless set for pick-up in store
  • Purchasers/receivers are expected to know and abide by any local and state laws regarding the shipment of alcohol
  • Ultimate liability for package is between you and the courier (currently UPS)
  • You must select WINE SHIPPING at checkout if your order contains wine. The upcharge is to cover the additional fee for a signed delivery
  • You must be at least 21 years of age to purchase alcohol, and someone at least 21 years of age must sign for the package upon delivery
  • The courier will make up to three attempts to deliver your order. After the third attempt the package will be returned to the sender.
  • You must contact caleb@montaluce.com to schedule either a pick-up in-store for a returned package or pay for re-shipping
  • If you are aware of an extreme hot or cold spell in your area, please notify us (caleb@montaluce.com) if you wish to delay shipment until the weather is more favorable. If your area is experiencing extreme weather conditions, Montaluce Market can briefly hold your order for future shipment.
  • We use corrugated shipping boxes. We may add a "Fragile Glass" sticker. We use recycled pulp wine bottle molds that meet UPS, FedEx® and ISTA testing requirements.
  • Our courier usually does next business day pick-up. We cannot ship on weekends or holidays. Please allow 1-7 business days for us to prepare and ship your order. If you need your package in a certain amount of time, please contact us (caleb@montaluce.com) before placing your order. We may be unable to rush your order.
  • In order to ensure proper handling of packages and personal information when shipping, a member of our management team will personally handle all shipments and the creation of shipping labels. Each new member of our management team is background checked before being added to ensure that customer's purchases and personal information is in safe hands. 

 

We can ship non-wine orders nationwide. Please select NON-WINE SHIPPING at checkout. 

  • Some salt scrubs are shipped with the oil and salt separate in order to prevent leakage of the oil. For those that ship with the oil combined with the salt, some leakage may occur despite our efforts. Should enough oil leak out that you wish to make a return, please contact us (caleb@montaluce.com).
  • We do not currently offer insulated shipping at this time
  • Ultimate liability for package is between you and the courier (currently UPS)
  • Should any damage occur to your product during shipping, please contact us (market@montaluce.com) about making a return or exchange